At mapaladph, your privacy is not an afterthought — it is a core commitment. This Privacy Policy explains exactly what personal data we collect, why we collect it, and how we keep it safe under Philippine law.
📅 Last Updated: January 1, 2026mapaladph is an online gaming platform operating in the Philippines and serving Filipino players across Metro Manila, Cebu, Davao, Quezon City, Makati, and beyond. As a platform that processes financial transactions and personal account data, we take our obligations as a Personal Information Controller (PIC) under the Data Privacy Act of 2012 with the utmost seriousness.
This Policy applies to all personal data collected through the mapaladph website, mobile application, customer support channels, and any other touchpoint through which you interact with us. It covers data collected from registered players, visitors who browse without registering, and individuals who contact our support team.
This Policy should be read alongside our Terms & Conditions and Responsible Gaming Policy, both of which form part of your overall agreement with mapaladph. If you have any questions about how we handle your data, please refer to Section 14 for our contact details and Data Protection Officer (DPO) information.
mapaladph collects only the personal data that is necessary for the purposes described in this Policy. The categories of personal data we collect include:
mapaladph collects personal data through the following means:
mapaladph uses your personal data for the following purposes:
| Purpose | Data Used |
|---|---|
| Account registration and management | Registration data, identity data |
| Age verification (21+ compliance) | Date of birth, KYC documents |
| Identity verification (KYC/AML) | KYC data, financial data |
| Processing deposits and withdrawals | Financial data, transaction data |
| Providing gaming services and support | Gaming activity data, communications data |
| Fraud prevention and security monitoring | Technical data, transaction data, gaming data |
| Responsible gaming monitoring and tools | Gaming activity data, responsible gaming settings |
| Regulatory reporting to PAGCOR and AMLC | Identity data, financial data, gaming data |
| Marketing communications (with consent) | Contact data, marketing preferences |
| Platform improvement and analytics | Technical data, gaming activity data (anonymized) |
| Customer support and dispute resolution | Communications data, account data |
mapaladph will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or as otherwise required by applicable Philippine law.
Under the Data Privacy Act of 2012, mapaladph processes your personal data on the following legal bases:
mapaladph does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We share your data only in the following circumstances and only to the extent necessary:
We engage trusted third-party service providers who process personal data on our behalf under strict data processing agreements. These include payment processors (GCash, PayMaya, BPI, BDO, Metrobank), KYC and identity verification providers, cloud hosting and infrastructure providers, customer support platform providers, and fraud detection and cybersecurity services. All processors are contractually bound to handle your data in accordance with the DPA and our instructions.
mapaladph is required by Philippine law to disclose personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other competent authorities when required by law, court order, or regulatory directive. We will notify you of such disclosures where legally permitted to do so.
In the event of a merger, acquisition, or sale of all or substantially all of mapaladph's assets, your personal data may be transferred to the acquiring entity. We will notify you via email and/or a prominent notice on the platform prior to any such transfer and will ensure the receiving entity is bound by privacy obligations no less protective than those in this Policy.
mapaladph uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files stored on your device when you visit our website. We use the following types of cookies:
You can manage your cookie preferences through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the mapaladph platform. For marketing cookies, you may also update your preferences through your account settings.
mapaladph retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law. Our standard retention periods are as follows:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account registration data | Duration of account + 5 years after closure | Legal obligation / PAGCOR requirements |
| KYC / identity verification documents | Duration of account + 5 years after closure | Anti-Money Laundering Act (RA 9160) |
| Financial transaction records | 5 years from transaction date | Anti-Money Laundering Act (RA 9160) |
| Gaming activity logs | 3 years from session date | PAGCOR licensing / dispute resolution |
| Customer support records | 3 years from last interaction | Legitimate interests / dispute resolution |
| Marketing consent records | Until consent is withdrawn + 1 year | Consent / legal obligation |
| Technical / device logs | 12 months from collection | Security / fraud prevention |
Upon expiry of the applicable retention period, mapaladph will securely delete or anonymize your personal data in accordance with our data disposal procedures. Where anonymization is not technically feasible, data will be securely destroyed.
mapaladph implements comprehensive technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. Our security framework includes:
Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by mapaladph. To exercise any of these rights, please contact our Data Protection Officer using the details in Section 14.
You have the right to be informed about how your personal data is collected, used, and processed — which is the primary purpose of this Privacy Policy.
You may request a copy of the personal data mapaladph holds about you, along with information about how it is being processed.
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated.
You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
You may object to the processing of your personal data for direct marketing purposes or where processing is based on our legitimate interests.
You may request a copy of your personal data in a structured, commonly used, machine-readable format for transfer to another service provider.
You may request that we restrict the processing of your personal data in certain circumstances, such as while a rectification request is being assessed.
If you believe mapaladph has violated your data privacy rights, you may file a complaint with the National Privacy Commission (NPC) of the Philippines.
mapaladph will respond to all verified data privacy rights requests within fifteen (15) business days of receipt. We may request proof of identity before processing your request to ensure we do not disclose data to unauthorized parties.
If you are a parent or guardian and believe that a minor under your care has accessed or registered on the mapaladph platform, please contact our Data Protection Officer immediately using the contact details in Section 14. We will take prompt action to investigate and remediate the situation.
The mapaladph platform may contain references to third-party services such as payment gateways (GCash, PayMaya, BPI, BDO, Metrobank) and game content providers. When you interact with these third-party services, their own privacy policies and data practices apply. mapaladph is not responsible for the privacy practices of third-party service providers beyond the scope of our data processing agreements with them.
We encourage you to review the privacy policies of any third-party services you use in connection with your mapaladph account. Our data processing agreements with all third-party processors require them to implement data protection standards consistent with the Data Privacy Act of 2012.
mapaladph reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable Philippine law, or PAGCOR regulatory requirements. When material changes are made, we will notify registered players via email and/or a prominent notice on the mapaladph platform at least seven (7) days before the changes take effect.
The "Last Updated" date at the top of this Policy will always reflect the date of the most recent revision. We encourage you to review this Policy periodically to stay informed about how mapaladph protects your personal data. Your continued use of the platform after the effective date of any revised Policy constitutes your acceptance of the updated terms.
mapaladph has appointed a Data Protection Officer (DPO) in compliance with the Data Privacy Act of 2012 and the National Privacy Commission's guidelines. If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data, please contact us through the following channels:
If you are not satisfied with our response to your data privacy concern, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines, which is the supervisory authority responsible for enforcing the Data Privacy Act of 2012.
For responsible gaming concerns, self-exclusion requests, or account restriction inquiries, please visit our Responsible Gaming page or contact our support team directly.
At mapaladph, data privacy is not just a legal checkbox — it is a genuine commitment to every Filipino player on our platform.
All sensitive data stored on the mapaladph platform — including your KYC documents and financial records — is protected with AES-256 encryption, the same standard used by global financial institutions.
mapaladph fully complies with Republic Act No. 10173 — the Data Privacy Act of 2012. We are registered with the National Privacy Commission and operate under the oversight of a dedicated Data Protection Officer.
mapaladph will never sell, rent, or trade your personal data to third parties for their own marketing purposes. Your data is used solely to provide and improve our services to you.
We respond to all verified data privacy rights requests within 15 business days. Whether you want to access, correct, or delete your data, our DPO team handles requests promptly and transparently.
In the unlikely event of a data breach, mapaladph will notify the NPC within 72 hours and affected players without undue delay — going beyond the minimum legal requirement to keep you informed.
From marketing opt-outs to cookie preferences and full account data exports, mapaladph gives you meaningful control over your personal data at every step of your journey on the platform.
Your personal data is safe with us. Join millions of Filipino players who trust mapaladph for a secure, fair, and responsible online gaming experience.